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Overview
At Echo Essence International Company Limited, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return within the specified return period, subject to the conditions below.
Return Period
We offer a 7 day return policy. You have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
Item must be unused
Item must be in original condition
Item must be in original packaging
Proof of purchase is required
Return must be requested within 7 days
If you’ve done all of this and you still have not received your refund yet, please contact us at support@echoessencesound.com
Non Returnable Items
The following items cannot be returned:
Used items
Damaged items not caused by us
Items without original packaging
Special order items
Clearance or sale items
Refunds
Once we receive and inspect your returned item, we will notify you via email.
If approved
Refund will be processed within 3–5 business days
Refund will be sent to original payment method
Exchanges
We only replace items if they are defective or damaged. gift certificate will be mailed to you.
To request an exchange, contact us using the details below.
Return Address
Echo Essence International Company Limited (RC: 8365052)
Shop A07, Alaba International Market
Pace Setter Phase 2, beside Fidelity Bank
Alaba Garage, Ojo, Lagos 102115
Nigeria
Shipping Returns
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
We recommend using a trackable shipping service for returns.
Contact Information
If you have any questions about returns, contact us:
Email: support@echoessencesound.com
Phone: 08148690783
Phone: 09033417141
Phone: 09114406821